Sprague is proud to announce that Portland Pest Prevention Specialist Rick Rux is our nominee for the prestigous Copesan 2007 Technician of the Year award.
The Copesan "Technician of the Year" award is designed to highlight the hard work and dedication of the front-line people who are the backbone of the Copesan organization - the Service Technicians.
Our Technicians are the face of Copesan to each one of the thousands of clients who rely on them to keep their facilities pest-free and their brands protected. This award honors and publicizes their contribution.
Rick has five years of experience and services 52 Copesan clients in addition to his Sprague clients. In addition to being recognized as Sprague's 2005 Bob Treleven Technician of the Year, Rick has also obtained Signature Care Certification, completed the Purdue Food Plant Pest Management course, and enrolled in the Advanced Level Urban and Industrial Pest Management Course. These qualities as well as the attributes described below by his co-workers and clients, qualify him for the award.
Sprague wishes Rick the best of luck as he competes with other technicians from throughout North America. The winner will be announced at Copesan's 2008 National Conference in January.
Co-worker Testimonials
For me, Rick Rux has the top QA score in the company, always gets his own route done and always has time to help anyone else in the branch that needs his help. He has helped with training and the mentoring of new techs while he was a tech. He has always looked at what the company needs rather than what is in it for him.
Jeff Miller, Regional Manager
I am highly recommending Rick Rux for Copesan's Technician of the year. Rick Rux provides exemplary service to our Copesan clients. He performs services at 52 Copesan client locations. Copesan work is a significant part of his route. Rick routinely completes not only his monthly route work, but performs so efficiently, that he is able to help other technicians finish their routes. Rick maintains a quality assurance rating in the upper 90 percentile, even with all this extra work.
Recently Rick's service was honored with a letter of recognition from Tazo Tea, a subsidiary of Starbuck's Coffee. They documented how effective his service has been, not only in reducing pest activity, but also their associated costs.
Rick demonstrates a great capacity and willingness to mentor our newer employees, helping them to achieve their required licensing and completion of Signature Care training, as well as coaching them through challenges in the field.
Rick has proven to be incredibly dedicated to our success and truly believes in supporting the team. Many times he has been asked to provide support and accept challenges well beyond the scope of his work as a route technician. For Copesan clients this has raised the bar for their expectations and what we deliver to them in service.
Rick, simply put, delivers the goods. Hardly a week goes by when one of our clients shares with me how wonderfully Rick represents our company and how happy they are to have a vendor who consistently delivers above their expectations.
I am recommending Rick as his role in delivering service to our Copesan clients transcends delivering quality service. He contributes on so many different levels beyond just his route work. In fact, due to his huge capacity to support other team members, Rick has been promoted to Operations Management for the coming year.
I believe it would be truly fitting to acknowledge Rick's contribution to the Copesan brand and mission, by awarding him Copesan Technician of the Year, as he transitions into his new role as Operations Manager.
Keith Rowney, Manager, Portland Service Center
Sample Client Testimonials
Keith,
Thanks to you and Rick for your assistance during our recent Miller GMP audit. The auditor made numerous comments through out the day, and at the exit meeting, complementing the job being done by Sprague for our Plant. Good Job!
All of us at O-I Portland, appreciate the hard work and attention to detail invested in our Plant's pest control program. This is our second Excellent rating from Miller and as this is one of our company's largest customers it is a very important audit. These Excellent ratings don't come easy. It comes from two companies like O-I Portland and Sprague working together and dedicated employees like Rick Rux.
Look forward to the continued partnership.
Thanks again,
Rick Francis
Dec 17, 2007
