Delivering exceptional levels of customer service has been part of the Sprague Pest Solutions blueprint since its founding in 1926. Part of that partnership involves investing in technology to advance service quality and client satisfaction. The investment in their client’s satisfaction and success received a significant boost when Sprague launched an enhanced digital customer portal that will help clients visualize their pest prevention programs like never before. Building upon the earlier version, the new portal’s features include:
- Robust Customized Trending Reports
- In-Depth Conditions Reporting and Pictures
- Manage Multi-Location Access
- Invoices, Payments, and Receipt Access
- Enhanced Service Request features
“Our clients need their pest management partners to be more than service providers, they need us to be partners in their success,” said AJ Treleven, A.C.E., director of operations of Sprague. “The new customer portal offers clients a suite of enhanced tools to more effectively manage and measure their pest management programs.”
Once they log-in clients can access a variety of new or enhanced tools that provide them with a comprehensive dashboard of detailed but easily accessible data. Clients can view records of upcoming and past service visits, request new or additional services as needed, manage credentials for multi-user logins, schedule when they receive reports, and review detailed threshold and conditions reports, including photos.
The customer portal can be accessed by clients on both desktop and mobile platforms for greater ease of use. All customers will be transitioned to the new customer portal by October 31, 2022.
Tacoma-based Sprague is the largest privately owned pest management company dedicated solely to the commercial market in the United States. It specializes in preventive and remedial pest management and food safety consulting services for leading food processing, agriculture, healthcare, and hospitality and distribution facilities.